TaxSpecialista Consult

Privacy Policy

Last updated: April 13, 2026

1. Introduction

TaxSpecialista Consult ("we," "us," or "our") is operated by ETM Tax Agent Office. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and consultation services at consult.taxspecialista.com.

By using our services, you consent to the collection and use of your information as described in this policy, in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

2. Information We Collect

Account Information

  • Email address
  • Name (if provided during account creation)

Consultation Data

  • Chat messages exchanged during consultation sessions
  • Details about your BIR correspondence that you provide (document type, dates, amounts)
  • Documents generated during your session (acknowledgment letters, compliance letters)

Payment Information

  • Payment reference numbers
  • Proof of payment screenshots
  • Selected consultation plan and amount

Technical Information

  • Session timestamps and duration
  • Browser type and device information (collected automatically)

3. How We Use Your Information

  • To provide AI-powered consultation services and generate advisory documents
  • To process and verify your payments
  • To send consultation links and session-related notifications to your email
  • To link your consultation history to your account (if you create one)
  • To detect complex cases that may require referral to a tax professional
  • To improve the accuracy and quality of our advisory service

4. AI Processing

Our consultation service uses artificial intelligence to analyze your BIR situation and generate guidance. The information you provide during a consultation session — including details about your BIR correspondence and tax situation — is processed by AI systems to generate responses, calculate deadlines, and draft documents.

AI-generated output is for informational purposes only and does not constitute formal legal or tax advice.

5. Third-Party Service Providers

We use third-party service providers to operate our platform, including providers for authentication, payment processing, file storage, email delivery, and AI processing. These providers access your data only to the extent necessary to perform their services and are bound by their own privacy policies and data protection obligations.

We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes.

6. Data Retention

  • Chat sessions and consultation data: Retained for 90 days from the session date, after which they are permanently deleted.
  • Payment records: Retained for 3 years in compliance with Philippine tax record-keeping requirements.
  • Account information: Retained for as long as your account remains active. You may request deletion at any time.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted using encrypted connections (HTTPS). Access to personal data is restricted to authorized personnel only.

8. Your Rights Under the Data Privacy Act

Under Republic Act No. 10173, you have the right to:

  • Be informed — Know how your personal data is being collected, used, and processed
  • Access — Obtain a copy of your personal data in our possession
  • Correct — Request correction of inaccurate or incomplete personal data
  • Erase or block — Request deletion or blocking of your personal data under certain conditions
  • Object — Object to the processing of your personal data
  • Data portability — Obtain your personal data in a structured, commonly used format
  • Lodge a complaint — File a complaint with the National Privacy Commission

9. Contact Us

For privacy-related inquiries, data access requests, or to exercise any of your rights under the Data Privacy Act, contact us at:

ETM Tax Agent Office
Email: support@taxspecialista.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.